Occupational Health Services 
for NHS Primary Care employees

Our specialised Occupational Health services are tailored to meet the unique needs of NHS primary care and Primary Care Networks across the UK, ensuring the health and wellbeing of healthcare staff.

Supporting the Health and Wellbeing
of NHS employees, anywhere

At Response, we recognise the importance of maintaining the health and wellbeing of employees within the healthcare sector and recognise that sometimes the health of healthcare providers gets forgotten or lost in providing care for others. Our Occupational Health services are designed to ensure that staff can work safely and effectively while addressing any health issues that may arise in the workplace.

Download our
OH brochure

Outcomes that speak for themselves

With over 16,000 patient interactions audited, our data consistently demonstrates the impact of a well-managed FCP service.

98%

of patients re-managed without GP follow-up

Audit June 2025

95%

of patients rated the service as excellent or very good

Audit June 2025

90%

of available FCP appointments were utilised

Audit June 2025

79%

of appointments managed in primary care without onward referral

Audit June 2025

60%

of appointments resulted in the patient being discharged

Audit June 2025

Occupational Health Overview

Occupational health is dedicated to the health and wellbeing of staff in the workplace. Our OH professionals aim to understand the impact of work on staff health, ensuring they are fit to undertake their roles both physically and emotionally. We offer personalized consultations, whether conducted face-to-face, via telephone, or through video calls, to provide timely and effective support for your PCN. Following assessments, we deliver detailed post-assessment reports within 48 hours, ensuring transparency and insights for your wellbeing strategy.

How do PCN’s benefit from Occupational Health?

Cost Savings through Early Return to Work

Our services facilitate swift return to work by providing timely support and intervention, reducing the financial impact of prolonged staff absences.

Reduced Absence Rates

By addressing health issues proactively and offering tailored support, we help minimise absenteeism, leading to improved operational efficiency and cost savings.

Rapid Access to Professional Advice

Gain immediate access to expert guidance for both staff and managers, ensuring timely resolution of health-related concerns.

Enhanced Staff Support

Our services provide comprehensive protection, retention, and support for staff dealing with health issues, fostering a healthy and supportive work environment.

Tailored Support and Collaboration

We work closely with managers to understand your PCNs unique needs, offering tailored adjustments and support strategies to enhance productivity and employee satisfaction.

Improved Retention and Patient Care

By prioritising employee wellbeing, we contribute to improved staff retention rates and ultimately enhance patient care quality.

How we can support your PCN

Our Occupational Health (OH) services encompass a comprehensive range of support for NHS employees, including:

Occupational health physiotherapy

Expert guidance and exercises for musculoskeletal concerns.

Mental health services

Support and guidance for employees facing mental health challenges.

Ergonomics (DSE) assessments

Ensuring optimal ergonomic setups for remote workers

Absence management

Reducing absence rates and facilitating swift return to work.

Occupational health assessments

Expert guidance on general health-related conditions and work-related advice.

Occupational health physician assessments

Assessments for employees who are candidates for ill health retirement.

Trusted by PCN leaders across England

★★★★★
Working with the Response team has been one of the easiest parts of my role as a PCN CD, and provided a resource to our practice teams and patients that is helpful and valued.
Hussain Gandhi Clinical Director, Nottingham City East
★★★★★
Response have been responsive increasing capacity within relatively short timescales, and worked well with us as commissioners. I would recommend the service without hesitation.
Liz Harris Clinical Development Lead, Rushcliffe PCN
★★★★★
Our physiotherapist has become a well respected and valued member of our team whose expertise has been very well received by patients and staff members alike.
Kerry Rushton Head of Primary Care, Medway
★★★★★
A consistently high-quality FCP service, supported by clear and responsive communication. Their staff are approachable, knowledgeable, and extremely supportive. A dependable, professional, and well-organised organisation.
Sue Harris Practice Manager, Bognor Medical Pract
★★★★★
Response Primary Care provide a reliable and responsive First Contact Physiotherapy service that supports our PCN’s objectives of improving patient access and enabling early intervention. We value our partnership and their ongoing commitment to our network
Caroline Nelson PCN Manager & Digital Transformation Lead, Bognor Community Partnership PCN
★★★★★
Every member of the team has been highly knowledgeable and proficient. We were delighted with the rapid response and pace of going live. Clinical delivery is heads and shoulders above our previous provider.
Jan Matthews PCN Manager, Chichester Alliance of Medical Practices
★★★★★
From the very first meeting, Response Primary Care’s commitment to excellence was clear. The service set-up was seamless, the team is highly organised and responsive, and the community has truly benefited.
Sarah Rhodes-Bickerdyke Practice & Business Manager, Avicenna Medical Practice / PCN Manager, PCN5
★★★★★
From the very beginning the process has been seamless and well managed. Communication has been excellent, recruitment aligned closely to our needs. The team are an absolute pleasure to work with, professional, responsive and solution-focused.
Kate Burke PCN Manager, North Solihull PCN

Ready to Support 
Your NHS Employees?

Contact our Occupation Health Service Director, Richard Carter, to explore how our Occupational Health Services can promote optimal health, swift return to work, and a positive work environment for your staff.

Get in touch
Enquire now

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