NHS First Contact Practitioner Provider

Delivering Expert MSK Care
to NHS Primary Care Networks Across England

Over two decades of musculoskeletal physiotherapy expertise, embedded directly into GP practices to improve patient outcomes and reduce appointment pressure.

A Team & a Vision
You Can Be Proud Of

We’re dedicated to improving the wellbeing of individuals and communities through exceptional musculoskeletal care. With a focus on personalised solutions, we’re reshaping healthcare delivery to ensure optimal outcomes for patients while supporting the vitality of Primary Care Networks nationwide.

With over 100 First Contact Practitioners and MSK physiotherapists nationwide, we’re leading the charge in transforming primary care — guided by experienced FCP Clinical Leads and a proactive Learning & Development team committed to keeping our clinicians at the forefront of their field.

What we bring to your PCN

  • Optimised workforce management & fast integration
  • Full GP & practice onboarding support
  • Ongoing clinical governance & quality assurance
  • Dedicated account management & regular reviews
  • Recruitment, training & L&D fully managed
  • ARRS funding maximisation expertise
  • Flexible, tailored service models
  • ISO-certified quality standards

Setting the Standard in NHS Primary Care Physiotherapy

Our commitment to expertise goes beyond compliance — it’s about continuous improvement and staying at the forefront of healthcare standards. Our nationwide First Contact Practitioner services are rigorously tested and refined to meet Health Education England (HEE) and NHS England guidelines.

We focus strongly on governance and clinical development, ensuring our services not only meet regulations but set new benchmarks for quality in primary care.

A True Partner in Patient-Centred Care

We collaborate closely with PCN managers to build a genuine partnership focused on your patients. Our physiotherapists are valued members of the healthcare team, ensuring seamless integration of services for comprehensive, community-focused care.

With our flexible and tailored services, we empower PCN managers to maximise ARRS funding efficiency for FCP services — enabling strategic resource allocation for optimal results in patient care and satisfaction.

Our Chartered Physiotherapists offer effective First Contact Practitioner (FCP) and MSK physiotherapy support to Primary Care Networks (PCNs) and Integrated Care Boards (ICB) across the UK.

From Newcastle to Hastings, Wigan to Basingstoke, Response extends excellence nationwide.

Trusted by PCN leaders across England

★★★★★
Working with the Response team has been one of the easiest parts of my role as a PCN CD, and provided a resource to our practice teams and patients that is helpful and valued.
Hussain Gandhi Clinical Director, Nottingham City East
★★★★★
Response have been responsive increasing capacity within relatively short timescales, and worked well with us as commissioners. I would recommend the service without hesitation.
Liz Harris Clinical Development Lead, Rushcliffe PCN
★★★★★
Our physiotherapist has become a well respected and valued member of our team whose expertise has been very well received by patients and staff members alike.
Kerry Rushton Head of Primary Care, Medway
★★★★★
A consistently high-quality FCP service, supported by clear and responsive communication. Their staff are approachable, knowledgeable, and extremely supportive. A dependable, professional, and well-organised organisation.
Sue Harris Practice Manager, Bognor Medical Pract
★★★★★
Response Primary Care provide a reliable and responsive First Contact Physiotherapy service that supports our PCN’s objectives of improving patient access and enabling early intervention. We value our partnership and their ongoing commitment to our network
Caroline Nelson PCN Manager & Digital Transformation Lead, Bognor Community Partnership PCN
★★★★★
Every member of the team has been highly knowledgeable and proficient. We were delighted with the rapid response and pace of going live. Clinical delivery is heads and shoulders above our previous provider.
Jan Matthews PCN Manager, Chichester Alliance of Medical Practices
★★★★★
From the very first meeting, Response Primary Care’s commitment to excellence was clear. The service set-up was seamless, the team is highly organised and responsive, and the community has truly benefited.
Sarah Rhodes-Bickerdyke Practice & Business Manager, Avicenna Medical Practice / PCN Manager, PCN5
★★★★★
From the very beginning the process has been seamless and well managed. Communication has been excellent, recruitment aligned closely to our needs. The team are an absolute pleasure to work with, professional, responsive and solution-focused.
Kate Burke PCN Manager, North Solihull PCN

Ready to Maximise ARRS Funding
& Improve Patient Care?

Contact our team today to find out how Response Primary Care can support your Primary Care Network with expert First Contact Practitioner services.

Get in touch
Enquire now

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