Patient being accessed by a FCP for a shoulder unjury
FCP Services for PCN Networks & Integrated Neighbourhoods

A steady pair of hands for your
primary care network

Your PCN needs certainty. Response Primary Care delivers fully managed FCP services — maximising operational capacity, actively managing governance and reducing clinical risk at every step.

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Why Response Primary Care?

Everything your PCN needs — all in one place

Since 2005, our nationwide team has delivered NHS physiotherapy services across England. That experience shows in everything we do.

01

Cost-Efficient Delivery Models

Tailored to your PCN’s budget and needs — no hidden costs, no wasted resource.

02

CQC Governance Framework

A structured framework ensuring all CQC requirements are met and continuously maintained.

03

Risk Mitigation Matrix

Keeps your PCN compliant and protected — documented, reviewed and updated regularly.

04

Fast Implementation Plan

Time-measured and structured so your FCP service is operational without unnecessary delay.

05

KPI Dashboard

Agreed measurements developed in partnership with your PCN — transparent, data-led accountability.

06

Good FCP Checklist

Review our performance against our own checklist. Clear standards, openly shared.

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Proven Performance

Outcomes that speak for themselves

With over 16,000 patient interactions audited, our data consistently demonstrates the impact of a well-managed FCP service.

98%

of patients re-managed without GP follow-up

Audit June 2025

95%

of patients rated the service as excellent or very good

Audit June 2025

90%

of available FCP appointments were utilised

Audit June 2025

79%

of appointments managed in primary care without onward referral

Audit June 2025

60%

of appointments resulted in the patient being discharged

Audit June 2025

Beyond Primary Care

Supporting integrated neighbourhoods and community hubs

Our expanded MSK and wellness services meet the evolving needs of Primary Care Networks — aligned with the NHS 10 Year Plan’s focus on prevention and community care.

Falls & Frailty Support

Orthopaedic Waiting List Triage

MSK Care in Care Homes

Women’s Health MSK Clinics

MSK Pathway Redesign

PCN Pain Clinics

Vestibular Rehabilitation

Wellness & Illness Prevention

Enhanced Access Services

Cardiovascular Health Support

Diabetes & Weight Management

Community Hub MSK Supportno

All services are adaptable to your PCN's needs and can be delivered via ARRS or self-funded options.

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Feedback from Our PCN Partners

Trusted by PCN leaders across England

★★★★★
Working with the Response team has been one of the easiest parts of my role as a PCN CD, and provided a resource to our practice teams and patients that is helpful and valued.
Hussain Gandhi Clinical Director, Nottingham City East
★★★★★
Response have been responsive increasing capacity within relatively short timescales, and worked well with us as commissioners. I would recommend the service without hesitation.
Liz Harris Clinical Development Lead, Rushcliffe PCN
★★★★★
Our physiotherapist has become a well respected and valued member of our team whose expertise has been very well received by patients and staff members alike.
Kerry Rushton Head of Primary Care, Medway
★★★★★
A consistently high-quality FCP service, supported by clear and responsive communication. Their staff are approachable, knowledgeable, and extremely supportive. A dependable, professional, and well-organised organisation.
Sue Harris Practice Manager, Bognor Medical Pract
★★★★★
Response Primary Care provide a reliable and responsive First Contact Physiotherapy service that supports our PCN’s objectives of improving patient access and enabling early intervention. We value our partnership and their ongoing commitment to our network
Caroline Nelson PCN Manager & Digital Transformation Lead, Bognor Community Partnership PCN
★★★★★
Every member of the team has been highly knowledgeable and proficient. We were delighted with the rapid response and pace of going live. Clinical delivery is heads and shoulders above our previous provider.
Jan Matthews PCN Manager, Chichester Alliance of Medical Practices
★★★★★
From the very first meeting, Response Primary Care’s commitment to excellence was clear. The service set-up was seamless, the team is highly organised and responsive, and the community has truly benefited.
Sarah Rhodes-Bickerdyke Practice & Business Manager, Avicenna Medical Practice / PCN Manager, PCN5
★★★★★
From the very beginning the process has been seamless and well managed. Communication has been excellent, recruitment aligned closely to our needs. The team are an absolute pleasure to work with, professional, responsive and solution-focused.
Kate Burke PCN Manager, North Solihull PCN
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