Swift access to specialist MSK care for your patients. Streamlined assessment and treatment pathways, fully managed governance, and optimised ARRS funding — delivered by Response Primary Care since 2005.
A First Contact Practitioner (FCP) service places advanced MSK physiotherapists at the frontline of primary care — serving as the initial point of contact for patients with musculoskeletal conditions. This innovative model ensures patients receive specialist assessment, accurate diagnosis and a tailored treatment plan without waiting for a GP referral.
In the UK, 30% of all GP appointments are related to musculoskeletal issues. Our FCP team resolves the vast majority within primary care — freeing GP time, reducing unnecessary secondary referrals and improving patient experience from day one.
We ensure quality patient care delivery while optimising your ARRS funding, resources and processes. This balanced approach empowers your primary care team to deliver high-quality services efficiently and effectively.
With over 16,000 patient interactions audited, our data consistently demonstrates the impact of a well-managed FCP service.
of patients re-managed without GP follow-up
Audit June 2025
of patients rated the service as excellent or very good
Audit June 2025
of available FCP appointments were utilised
Audit June 2025
of appointments managed in primary care without onward referral
Audit June 2025
of appointments resulted in the patient being discharged
Audit June 2025
FCPs provide swift assessments and immediate expert intervention, resulting in quicker diagnoses and reduced waiting times.
FCP services contribute to cost-effective healthcare delivery, utilising highly qualified clinicians to address common primary care needs.
By introducing FCPs, PCNs can focus on complex cases, enhancing the efficiency of the entire primary care team.
FCPs bring specialised clinical expertise to the forefront of primary care.
Get in touch with our team to discuss your options
Trusted by PCN leaders across England
Contact Rachel Payne, our PCN Relationship Manager, to explore how our FCP services can enhance patient care, optimise GP workflows and maximise your ARRS funding.
